alte Ansichtskarten / old postcards

FAQ

Marcus Suckrow
Questions ?
For further information, please ask
your contact person Marcus Suckrow
Email: suckrow@bartko-reher-antiquitaeten.de


Your order takes place in 4 steps:

1. Click the article you want into the shopping cart.

You will find a button "into the shopping cart" in the detailed description of the article you want to buy. Click onto the button if you want to buy the displayed article. The article is now in the shopping cart.
Example: please click here

2. Please fill in the order form.

If all of postcards you want to buy in the shopping cart, click onto the link „to shopping cart“ / „to checkout“ in the lower left or upper right corner. Every article you put into the shopping cart will be displayed again.

Please click: „order now: go to checkout“

Please enter the complete delivery address. And click „to checkout“
Example: please click here

3. Please double-check your data and the calculated value of your order.

If everything is correcr please confirm through clicking onto the button „send order“.
Example: please click here

4. Terms of payment and accounting connections

You send your order successfully. The account connections as well as the order value and the delivery charges will be displayed again.
Example: please click here

You will get these details in an email again. Please note down the data for your records.

We are always available for further question:
Email: info@ansichtskartenversand.com or call: 030 - 21 23 24 15 daily from 10 am to 6 pm.

Top

Questions and answers:

1. What is your bank details ?

Our bank details:
Postbank Berlin
Bartko-Reher OHG
IBAN: DE17 1001 0010 0679 9361 02
BIC : PBNKDEFF


Top
2. I bought postcards from Ebay and your Online shop www.ansichtskartenversand.com. Is it possible that I can pay them together, so that I can save shipping costs ?

Yes, this is possible.
Just calculate both total amounts together and add once postage costs. You can find the postage costs here: Shipping costs
When you pay your orders, please indicate as reference the order numbers from the Online shop and Ebay.


Top
3. Can I collect my cards in your office and when are you open ?

Of course you can collect your orders in our office.
Our business hours are:
Mo-Fr 10 am – 6 pm
Sa 10 am – 2 pm

Please have your order numbers with you.
Directions to us


Top
4. Can I buy in your office cards which are not shown in your Online shop ?

No. In our Onlineshop www.ansichtskartenversand.com you will always find our complete stock.


Top
5. Can I pay with credit card ?

No. Payments with credit cards are just possible by using Paypal.
Accepted payment options


Top
6. Can I pay my orders with german postage stamps ?

No, that is not possible.
Accepted payment options


Top
7. I achieved a voucher coupon. Where can I enter the code ?

Please enter the code in the field voucher-code during your order. You can find the field when you enter your delivery address.


Top
8. I have cards which not match with my interests. Do you purchase postcards ?

Of course, we are always interested in purchasing old postcards. Please inform yourself about the course of business here: Purchase


Top
9. The condition of my orders are not the same as you described it.

We are always careful about a correct descriptions of the condition of our cards, so that you can be sure that the description and the condition match.
If your are not satisfied with your achieved ware, please send them back within 30 days after you achieved your order.

Your safety when you buy postcard: unlimited right of withdrawal.
You can find our Private Policies here: Private Policies


Top
10. Do I have to be registered to order something ?

No, you don‘t have to register before you order something. Please enter your address into the order form.

If you want to register yourself, please enter your address, your email and a password. Then you will be able to skip the address part in future, you just have to enter your email and password for future orders.

Indications for data protection: please click here


Top
11. Do I need to have an email address to order ?

No. The terms of payment and account connections will be displayed on your display after the order is complete, so you can copy them or print them.


Top
12. Can I place an order without using the online order form as well ?

Yes. You can write an email: info@ansichtskartenversand.com
including the order number(s) and your address.

Or you can send us a fax: +49 - 30 - 21 23 24 14
including the order number(s) and your address.

Or you can call us: +49 - 30 - 21 23 24 15
We are available from 10 am to 6 pm (local time), each day.


Top
13. I would like to be informed when there are new postcards from my collecting theme available.

You have got the possibility to subscribe for our Newsletter. Please choose your concentration area and enter your email address. We will inform you via email, if there are new postcards from your concentration area available.


Top
14. How much is the shipping cost ? Are there discount ?

The delivery charges depends on the count of your ordered cards.
Of course, we offer discount when you order several postcards. The discount depend on the amount of the order value.

Shipping costs & discount


Top
15. Where can I find the Privacy Policies of www.Ansichtskartenversand.com ?

Here: Privacy Policies


Top
16. Data privacy at www.Ansichtskartenversand.com ?

We treasure your trust and we are very careful and have a high level of safety standards to protect your personnel dates from unauthorized access. Your order and your personnel dates are protect through engineered safety system und extra authority system.
The transfer of your personnel dates which you enter in the Internet to unauthorized people beyond the business Bartko-Reher OHG is basically barred.


Top


Marcus Suckrow
Questions ?
For further information, please ask
your contact person Marcus Suckrow
Email: suckrow@bartko-reher-antiquitaeten.de